Privacy Policy
Effective Date: 2026-02-07
Service: Review Buddy
Operated by: First Bounce
Website: https://reviewbuddy.ca
Location: British Columbia, Canada
Contact: connect@reviewbuddy.ca
Review Buddy is a customer review automation service operated by First Bounce. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
We may collect personal information provided by businesses using Review Buddy or by their customers, including:
- Name
- Phone number
- Email address
- Business name
- Review activity and communication history
2. How We Use Information
We use information to:
- Send review requests via SMS and email
- Send follow-up messages after a customer visit
- Personalize communication
- Provide dashboards and reporting
- Support and improve our services
- Respond to support inquiries
3. SMS & Email Communication
Review Buddy sends SMS and email messages on behalf of businesses using our platform.
By providing your contact information, you consent to receive messages related to your experience.
- Message frequency may vary
- Message and data rates may apply (SMS)
- Reply STOP to opt out
- Reply HELP for help
Unsubscribe from emails via link
Messages may be delayed or not delivered due to carrier limitations.
4. Consent & Client Responsibility
Businesses using Review Buddy must obtain proper consent before submitting customer information.
5. Data Sharing
We do not sell personal information. Data may be shared with service providers only for operations.
6. Data Security
We use reasonable safeguards to protect data.
7. Data Retention
Data is kept only as long as needed.
8. Cookies & Tracking
We use cookies for performance and analytics.
9. Data Storage & Transfers
Data may be stored outside Canada.
10. Access Requests
Contact connect@reviewbuddy.ca for data requests.
11. Third-Party Links
We are not responsible for third-party platforms.
12. Updates
Policy may be updated periodically.
13. Contact
Review Buddy
Operated by First Bounce
British Columbia, Canada
connect@reviewbuddy.ca